Privacy Policy

Last updated: October 2026

Scale Selling Oakville (“we”, “us”) is the Oakville location of the Scale Selling network, located at 1155 North Service Road West, Oakville, ON L6M 3E3. This policy explains what personal information we collect through oakville.scaleselling.com and in the course of our services, how we use it and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

Information you give us. When you request a free audit, send a message or contact us by phone or email, we collect what you provide: your name, email address, phone number, business name, website, industry and the details of your enquiry.

Information collected automatically. Like most websites, our servers record basic technical information such as the pages requested, the date and time, the browser type and an IP address, to keep the site secure and working. This website does not use advertising cookies or sell data to data brokers. If we add analytics or marketing tools in future, we will update this policy and ask for consent where the law requires it.

Client information. If you become a client, we collect the information needed to deliver the services you choose, for example access to advertising, analytics or social media accounts, website content and reporting data.

How we use it

• To reply to your enquiry and prepare your free audit.
• To deliver, manage and report on the services you buy from us.
• To send you information about our services where you have asked for it or where the law otherwise allows. You can unsubscribe at any time using the link in any message or by contacting us.
• To keep our website and systems secure and to meet our legal obligations.

Where your information is kept

Enquiries from this website are stored in the Scale Selling CRM, the customer relationship system used across the Scale Selling network, so that the Oakville team can respond and keep a record of our conversations. Service providers that host our website, email and CRM may process data on servers outside Canada, including in the United States, and are bound by contracts that require them to protect it.

Who we share it with

We do not sell or rent personal information. We share it only:

• Within the Scale Selling network, including Scale Selling Corporation, where needed to deliver and support our services.
• With service providers who help us run our business (hosting, email, CRM, advertising and analytics platforms), who may use it only on our instructions.
• Where the law requires it or to protect our rights, our clients or the public.

How long we keep it

We keep enquiry details for as long as needed to respond and to follow up, and client records for the length of our relationship plus the period required for tax, accounting and legal purposes. You can ask us to delete your information at any time, subject to those requirements.

Your choices and rights

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent to marketing messages at any time.
• Ask us to delete your information, subject to legal retention requirements.

To exercise any of these, email [email protected] or call +1 365-617-1149. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Security

We protect personal information with appropriate technical and organizational measures, including encrypted connections to this website, access controls on our systems and staff who are trained to handle data responsibly. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are for businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, contact us and we will delete it.

Links to other sites

This site links to other Scale Selling locations and to third-party services such as the CRM and Client Portal. Each has its own privacy policy, which we encourage you to read.

Changes to this policy

We may update this policy as our services or the law change. The date at the top shows the latest version. Significant changes will be highlighted on this page.

Contact us

Scale Selling Oakville
1155 North Service Road West, Oakville, ON L6M 3E3
[email protected]
+1 365-617-1149

See also our Terms of Service.